When I first opened my business credit cards with Bank of America, they started mailing me statements. Now, I haven’t used paper statements in about a decade. I tried to go paperless online, but the feature wasn’t there for business credit cards. Then I called them up to ask if I could go paperless.
Bank of America Rep: “Bank of America charges a fee for paperless statements on a business credit card.”
Me: “Let me get this straight, I am going to save you money by not requiring you to print statements and mail them to me, and you are going to punish me by charging me a fee?”
Bank of America Rep: “I’m sorry, but that’s how we do things here at Bank of America.”