Bank of America decided to create a new feature where they order you a “free” credit report, send it to you, and then tell you if you don’t want it, you need to call them to cancel it immediately. If you don’t cancel, they start charging you. Of course all of that is in the fine print. Needless to say, I didn’t want the credit report and ignored it once it arrived. A month later, I was charged for it. I wasted 90 minutes of my life with their telephone support trying to get the charge refunded.
Bank of America charged me $32 to resend me two statements that they never sent. At the time, I was a minor, so when I called to get the fee refunded, I hate to hand the phone to my mother to have her waste 30 minutes of her life to get the fee refunded.