Three weeks ago I called my former local Bank of America branch (Harper’s Farm Road, Columbia, MD) to open up another business checking account. The reason I called and didn’t walk-in was because I am stationed on a military base several hundred miles from the nearest Bank of America branch.
I could have opened an account with another bank, but since I already had six bank accounts and three credit cards with Bank of America, I figured it would be easier just to open up my new account with them. Oh how wrong I was.
The customer service representative told me that she couldn’t help me unless I could physically come into the branch office. I told her I wouldn’t be back in Columbia, MD until February 2015. She told me that an alternative would be to open the account online.
I went onto the Bank of America website to open the account. I filled out all of the required forms and hit submit. Several days later, I received an e-mail asking me to submit articles of declaration. I immediately submitted the forms via e-mail. A few days after that, I received another e-mail asking me to complete the required Bank of America form, sign it, and e-mail it in. Why these forms weren’t made available to me when I first submitted the application, nor were they mentioned in the first e-mail, I have no idea. Several days later, I received a third e-mail telling me to submit my articles of declaration. At this point I was furious. I resubmitted all of the forms via e-mail and wrote a note about how this was the third time I was submitting them and I had been waiting two weeks already for this account to be open.
At the end of the third week, I received an e-mail telling me that my account could not be opened and if I wanted more information, I should call them. So I called them. I waited on hold for 45 minutes and eventually gave up. Then I called several hours later. When I spoke to the representative, I was told that I needed to submit a utility bill in order to verify the address. I told them that I didn’t have any utility bills because I don’t have any utilities because I told have any checking accounts. The woman on the phone didn’t understand.
Looks like I’ll be opening my account elsewhere. As soon as I can, I will be closing my other Bank of America accounts and moving them elsewhere as well.
2 thoughts on “Bank of America Doesn’t Want My Business”
BoA sold our account due to the DOJ settlement for the loans etc. I was told that I have no choice but to use Huntington Bank which gave us nothing until shortly before the switch.
Is there a classaction going on right now for this – one planned etc
Swore off Bank of America in 2011 when they decided to chastise me after changing the way they applied payments to their accounts and decided I was “late.” I was NEVER late! Fine. You changed your rules on me, but HOW DARE YOU then chastise me as if I cannot afford to pay my bills. No financial issues here, thank you very much. Fast forward to this year when I decided to refi the mortgage I have on a rental property. To avoid the appraisal, I thought I’d do a “streamline” with B of A, who owns the loan, and not by my choice Thank You Very Much. My experience: Failing to respond to contact after saying, Call me with ANY problems. I don’t mean, certain contacts or multiple contacts, I MEAN ANY! Then losing my paperwork 3 TIMES! Failing to show up to our scheduled appointment and not calling back to reschedule, or God forbid, apologize for wasting my time. Sending me the wrong closing information. Giving me and the closing company the wrong times to meet. And finally, having me make out the cashier’s check to the wrong company!!! This is from multiple persons involved, no just one yo-yo. I’m supposed to close tomorrow morning. Can’t do that. I don’t have a check!