Luckily, the last few weeks have been heart-burn free of Bank of America problems. However, today I received a phone call from one of my clients asking why I haven’t deposited their check yet. Sure enough, it was a check that I had deposited into my Bank of America account. Actually, I deposited it twice!
First I deposited it using the iPhone app on Jan. 09, 2013. At the end of January, I received my statement and noticed that the check hadn’t been deposited, so I deposited it again on Feb. 03, 2013. Sure enough, it didn’t deposit the second time, even though the app assured me that the deposit would go thru.
Of course, far be it from Bank of America, who sends me about 10 pounds of wasted trees a month, to somehow notify my by phone, text, e-mail, or snail-mail that something is wrong with the check and I would need to deposit it the old fashion way.
After the second failed deposit, I called Bank of America. After spending 30 minutes on the phone with them, they told me they would investigate and get back to me. Two weeks later I received a letter in the mail (God forbid they just send me an e-mail.) telling me that they have no record of the deposit and to send them a copy of a receipt. A receipt? Really? I deposited the check via iPhone. Last time I checked, the iPhone doesn’t print out receipts.
Note: I’m the health care director and power of attorney for my elderly neighbor, who I have known for 40 years. She has three broken vertebrae and is paralyzed from the waist down. She has come home from the hospital to die at home.
Part 1
So I’m at B of A. I need to see what is in the safe deposit box for B****. I have already spent 6 HOURS OVER TWO DAYS to get on B***** account the previous month. I’m on everything except the credit cards. B of A wants me to drag B***** out of her hospital bed, get an additional POA with two extra signatures. Not …going…. to…. happen.
So I ask at that time for copies of what I’m signing. “So sorry, these documents are for Internal Use Only”. So I know this is going to bite me in the ass in the future. A month later, when I need to get checks with my name of her account, what a shocker, they don’t have me on the account. “When did you sign up for this????” A month ago, you jerks. I was here for 6 hours on two days signing papers, paperwork that you wouldn’t give me copies of!!!! 30 minutes later, they finally find the paperwork….. filed somewhere for “processing”. Bad sign…. Again….. So I’m at the window for safety deposit box. I hand them my ID, Bea’s ID, and the box keys, still in the original paper packet. Five minutes go by. I can see through the 2 inches of glass wall the girl looking in several locked drawers. I ask if there is a problem. What a shocker, she can’t seem to find the box contact. I ask if she is looking under the right name? Another five minutes go by. I ask again, using my outdoor voice, what’s the problem. Some Trollope with a clipboard ask if there is a problem. “ YES, THERE IS A PROBLEM. I’M TRYING TO HELP MY DYING NEIGHBOR GET HER PERSONAL PAPERS FROM HER SAFETY DEPOSIT BOX, AND YOU HAVE LOST THE PAPERWORK WITH MY POWER OF ATTORNEY, A SECOND TIME.
Trollope to norm: ” do you have any paperwork on it?”.
P.Od Norm to troll” FUNNY YOU SHOULD ASK. WHEN I SIGNED THE PAPERWORK TO ADD MY NAME, I ASKED FOR COPIES. I WAS TOLD NO. THESE DOCUMENTS ARE FOR INTERNAL USE ONLY. SO NOW I LOOK LIKE AN IDIOT STANDING HERE, BECAUSE YOU CAN’T FIND THE FILES. SO NOW WHAT DO I DO??????
Troll ” Was there something important in the box?
Really pissed off norm” IT DOESN’T MATTER WHAT’S IN THE BOX. WHAT’S IMPORTANT THAT YOU DON’T LOSE THE PAPERWORK. AGAIN. TAKE A COPY OF MY LICENSE, THE KEYS,AND CALL ME WHEN YOU DECIDE TO BE COMPETENT.
They promise to call later that day. They do. To tell me they can’t find the safety box contract, but will call me Monday.
Monday passes. No call.
Tues AM. Get a call from J***. They have found the paperwork. When can I be there?
I tell them 30 minutes.
Maybe I’m just paranoid, but I get there and there are two W********* PD cars in the lot.
Just watching people.
I go in the bank.
This time, I’m greeted by name as I enter the lobby. The bank has now magically found all of my signature cards from months ago, all the original forms I spent several hours signing, and B***** safe deposit box contract. They have a notary present. We spend the next hour re-signing the original documents (right next to my original signature), then re-notarize my notarized signature.
Another half day wasted when you consider I had to stop what I was doing, go to the bank, then come home
And B of A can’t figure out why I hate them.
Anybody who takes time to write so much hate is either negative or crazy themselves. Go spend your time more positively and productive and leave The Bank alone.
Here’s an idea. How about physically going to the bank, talking to a teller, and depositing the physical check instead of using your iphone you lazy fuck.
Some of us have better things to do, like serving our country, rather than just sitting at home and collecting welfare checks…I’m sure with all your free time on your hands, you would happily sit in line at the bank. Deadbeat.
This mobile check deposit trick just happened to me. I’m closing my account!