I needed to change my legal address because I am moving. I sent an e-mail to a rep at my local Bank of America banking center detailing all of the changes. I emphasized that I am very busy and would like to have the paperwork ready when I arrive. I received an e-mail back a few hours later telling me that the paperwork is complete and all I need to do is come in and sign it.
When I went into the banking center, I spent two hours of my life sitting across the table from a rep while he made the changes. Not only did I lose two hours of my life, but didn’t do the address change on two of my accounts and for one account, he changed the account address but not the debit card address, making the debit card completely unusable.