How are you today?

The reps at my local banking center know me by name. I went in today to make a transfer from my business checking account to my leasing company’s business checking account – both of which are Bank of America. Of course, this would have been much easier if done online, but Bank of America charges a fee for online transfers.

Banking Center Rep: How are you today Mr. Schapiro?
Me: Oh, you know, just another day, hating Bank of America.
Banking Center Rep: I’m sorry to hear that. Is there anything I can do?
Me: Please no, it will probably end up costing me more money or wasting more of my life when I try to get a hidden fee reversed.

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